Terms of Service

Veldun provides a membership management platform for small organizations. The platform includes member directories, dues collection, event management, email campaigns, AI-powered automation, and public organization websites.

By creating an account, you agree to these terms. If you are creating an account on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

You are responsible for maintaining the security of your account credentials. You are responsible for all activity that occurs under your account. If you become aware of unauthorized access, contact us immediately.

You must provide accurate information when creating your account. One person or organization may not maintain multiple free trial accounts.

You own the data you put into Veldun. Member records, events, emails, and documents belong to your organization. See the Intellectual Property section below for full details.

You grant us a limited license to store, process, and display your data as necessary to provide the service. This includes processing content through AI features (such as event creation and newsletter assembly) when you use those features. We do not use your data to train or improve any AI model, and the providers we send it to do not use it to train theirs.

You can export your data at any time. If you cancel your account, we keep your data for 30 days - so you can still ask us for an export - and then delete it permanently.

Your content. You own all data, content, and materials you upload to or create within the platform. Member records, emails, events, documents, and website content belong to your organization. We do not claim any intellectual property rights over your content.

Our platform. Veldun retains all rights to the platform, including its software, design, AI models, prompts, documentation, and infrastructure. Features and improvements developed during your subscription - even if inspired by your feedback or feature requests - are part of the platform and may be made available to other organizations.

License, not development. Your subscription grants you a license to use the platform as provided. It is not a development engagement, and no work-for-hire relationship is created. Veldun is not creating custom software on your behalf.

Paid plans are billed monthly through Stripe. Prices are listed on our pricing page and may change with 30 days' notice. Your subscription renews automatically each month unless you cancel.

The free trial lasts 60 days and does not require a credit card. At the end of the trial, you can choose a paid plan or your account will be suspended. Your data is preserved for 30 days after suspension.

Refunds are handled on a case-by-case basis. If you are unsatisfied with the service, email us and we will work to resolve the issue or provide a refund for the current billing period.

You agree not to:

• Use Veldun to send unsolicited bulk email (spam) to people who have not opted in to receive communications from your organization
• Upload malicious files or attempt to compromise the security of the platform
• Resell or redistribute access to Veldun without written permission
• Use the platform to collect or store data in violation of applicable privacy laws
• Interfere with the operation of the service or other users' access to it

We reserve the right to suspend accounts that violate these terms. We will notify you before suspension when possible and provide an opportunity to correct the issue.

Veldun uses AI to power features like event creation, newsletter assembly, renewal intelligence, and cover images. When you use these features, relevant content is sent to the provider for processing - Anthropic's Claude API for text, Google's Gemini for images. We are on the paid tier of both, under terms that prohibit them from using submitted content to train their models, and we do not use it to train anything of our own.

AI-generated content (event descriptions, newsletter drafts, outreach messages) is always presented as a draft for your review. You are responsible for reviewing and approving AI-generated content before it is published or sent.

We strive to keep Veldun available at all times but do not guarantee uninterrupted access. We may occasionally take the service offline for maintenance and will provide advance notice when possible.

We are not liable for any loss or damage resulting from service interruptions, data loss, or unauthorized access to your account, except where caused by our gross negligence.

To the maximum extent permitted by law, each party's total liability for any claims arising from this agreement is limited to the amount you paid us in the 12 months preceding the claim, and neither party is liable to the other for indirect, incidental, or consequential damages, including lost revenue, lost data (beyond our obligation to maintain reasonable backups), or business interruption.

Two things sit outside that limit, in both directions: a party's obligation to indemnify the other, and a breach of confidentiality obligations. A cap that covered those would make them close to meaningless.

Cancelling. You can cancel at any time, and no notice period is required. Email support@veldun.com and we will confirm within one business day. Cancellation takes effect at the end of your current billing period, and you keep full access until then. If you would rather stop immediately, tell us and we will do that instead - no pro-rated refund is issued for the unused part of the period.

If we cancel. We will give you at least 30 days' written notice before ending your subscription, so you have time to export your data and move. That notice period does not apply if you materially breach these terms and do not correct the breach within 14 days of notice, or in cases of egregious violation (malicious activity, illegal use), where we may terminate immediately.

Data retention after cancellation. We keep your organization's data for 30 days after cancellation, then delete it permanently. During that window you can ask us for a full export at any time and we will provide it. You may also request immediate deletion (subject to a 7-day cooling-off period before execution).

Data export. While your subscription is active you can export your full dataset yourself, at any time, from the dashboard. Exports include your member directory, payment history, event records, email archive, and documents. Export is never blocked, including during payment issues. After cancellation, email us during the 30-day retention window and we will send you the same export.

Payment processing. If your organization uses its own Stripe account for member dues collection, that account is entirely yours. On cancellation, we delete our stored connection to your Stripe account. Your Stripe account, payment history, and member billing relationships are unaffected.

Your website. Your public organization website (yourorg.veldun.com) remains live through the end of your billing period. After that, it goes offline. If you use a custom domain, you retain full ownership and can point it elsewhere at any time.

Reactivation. Within 30 days of cancellation, you can reactivate your account with all data intact. After 30 days, data has been deleted and you would start fresh as a new organization.

Some organizations negotiate a separate written agreement rather than signing up on these standard terms. Where such an agreement exists and says something different from this page - about how long we keep your data, what notice either side has to give, which state's law applies, or anything else - the signed agreement governs and this page does not override it.

Those agreements usually attach the version of these terms that was current when they were signed, and change only by a further written amendment signed by both parties. So when we publish a revision of this page, it does not quietly become your terms, and we will not ask you to click through to accept it. If we want to change what governs your organization, we will ask you to sign something.

We may update these terms as the service evolves. We will notify account administrators by email at least 30 days before material changes take effect, and ask them to accept the new version. Continued use of the service after changes take effect constitutes acceptance.

This is the part that a signed agreement most often displaces. If you have one, the amendment process in that agreement applies instead of this section.

These terms are governed by the laws of the State of Wyoming, where Veldun is incorporated, without giving effect to its principles of conflicts of law.

If you have signed a separate agreement with us that names a different state, that agreement governs instead - see below.

For questions about these terms, email hello@veldun.com. We respond within 24 hours.