Can we trust a young company with our records?

Any administrator can download all the records at any time, in one archive, free. That covers members, dues and payment history, events and registrations, and uploaded documents. There is no ticket, notice period or request form. Veldun keeps the records in its own hosting on Amazon Web Services, and they stay yours to take.

You can also keep an extra copy in a Google account the association owns. It stays off until an administrator connects that account. From then on, every night Veldun puts a full copy of the records and documents in a folder there. The folder keeps the last 7 nightly copies and a monthly copy for each of the last 3 months, so an earlier copy is always on hand.

With the extra copy switched on, if Veldun ever went away, last night's copy would already be in your own Google account, under your own login. Nobody would need to ask us for anything.

Some advice for setting it up. Use a shared Google account the association owns, because an officer's personal account leaves when the officer does. Each copy is a full archive, so if you keep large files, allow room for about 10 copies. Veldun sees only the folder it creates, and you can take that access back at any time. If a night's copy fails, administrators get an email the first time, and the dashboard shows a warning until it is fixed.

If you cancel, your records are kept at least 30 days after cancellation, with an export available at any point in that window.

Every support inquiry gets a response within one business day, usually the same day. The service level agreement commits to 99.9% monthly uptime. An outside check probes the platform every 30 seconds to measure it. If Veldun misses that figure, the association is owed service credits.

Incidents get response windows of 4, 8 and 24 hours, by severity. We hold ourselves to them, but they are not measured and carry no credit. Critical and high-severity incidents get a written report within 5 business days of the fix. The terms are in our service level agreement.

Veldun is new and built by its founder, Renie Ravin. Its feature set is narrower than platforms that have been around for fifteen years. Members, dues, events, email, the website and the AI help all work today.

Renie built and co-founded IndiBlogger, which grew into India's largest blogging community, with more than 40,000 members. It wound down commercially in 2019. The platform still runs today, and its support is still answered.

That is the habit a young company should be judged on. And if you switch on the extra copy, last night's records sit in your own Google account whatever happens to us.