Veldun for Canadian associations

A Canadian association's Veldun account runs on its own copy of Veldun, in Amazon Web Services' Canada (Central) region, in Montreal. Its member records, payment history, events and uploaded documents are stored there.

We call this data residency, and we mean where the records are stored. Veldun and Amazon are both US companies, so US law can still reach the data wherever it sits. A board that needs more than residency should know that before it signs.

Some of the work happens outside Canada, and a board should see all of it before signing:

• AI features. When someone uses Veldun's AI features, the request may be processed in the United States, because not every Claude model Veldun uses can be kept in Canada yet.
• Cover images. Cover images are generated by Google's Vertex AI in the United States, from the organization's name and the title and description of the event or newsletter.
• Email delivery. Emails to members are sent through Resend, a US service, which keeps delivery logs in the United States.
• Payments. Dues and ticket payments are handled by Stripe, a US company, and paid into the organization's own Stripe account.
• Website changes. Your website's source, and the change requests you send with any attached files, are kept on GitHub, a US service. Changes are made by Anthropic's Claude Code, which is not limited to the United States.
• Bot checks and place search. Public forms are checked for bots by Cloudflare Turnstile, which sees the visitor's IP address. Event location suggestions come from Google Maps.
• Support email. Support requests and contact messages reach Veldun's mailbox on Google Workspace.
• Error monitoring. When something breaks, the error report goes to Sentry, a US service.
• Usage analytics. Google Analytics measures how Veldun's own pages are used. It holds no member records, and it stores nothing on the devices of visitors in Quebec.
• Who can reach your records. The people who operate and support Veldun work from the United Arab Emirates and India. They reach your records by logging in to the Canadian environment, under named accounts, and every access is logged.

• Starter: CA$139 a month, for up to 250 billable contacts.
• Growth: CA$209 a month, for up to 500 billable contacts.
• Professional: CA$279 a month, for up to 1,000 billable contacts.
• Enterprise: from CA$419 a month, quoted for larger associations.

Every plan includes every feature. Only the number of contacts changes. Free until you go live. No credit card required.

Members pay dues and tickets by card at 2.9% + CA$0.30, Stripe's standard Canadian rate, paid into the association's own Stripe account. Veldun takes no cut of payments and adds nothing to the plan price for using Stripe. Wild Apricot adds 20% to its plan price for Canadian accounts that collect through Stripe, PayPal or Authorize.net instead of its own payment service.

Wild Apricot now bills Canadian accounts in Canadian dollars too, so on currency the two are level. The difference is where the records are kept: Wild Apricot's privacy policy says personal data may be stored on Amazon Web Services servers in the United States, and a Canadian association's Veldun records are stored in Montreal.

For a full year of costs in Canadian dollars, card fees included, read what membership software costs in Canada.